995bet Privacy Policy

1. Introduction and Scope

995bet (referred to in this document as "we", "our", or "the platform") is fully committed to the privacy of its users' personal information. This Privacy Policy applies to the website https://995betcasino.cam and all related services.

This policy should be read alongside our Terms and Conditions. Together, both documents form the complete legal framework for your use of the 995bet platform. By using our services, you consent to the collection and processing of information as described in this policy.

This policy has been prepared in accordance with the applicable data protection laws and regulations of Bangladesh. You are advised to read this document carefully before using any feature of our platform.

2. Information We Collect

995bet collects various types of information, which can be divided into the following categories:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (for account verification)
• Username and password (stored in encrypted form)

2.2 Contact Information

• Mobile number (for OTP verification and important notifications)
• Email address (for account-related communication)
• Current address (for verification when required)

2.3 Financial Information

• Deposit and withdrawal history
• Identifying details of the payment method used (for bKash, Nagad, Rocket, Upay, or bank accounts — not the full number)
• Transaction amounts and dates

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login time and location (for fraud prevention)
• Time spent on the website and pages visited

2.5 Gaming Activity Information

• Betting history and patterns
• Win and loss records
• Details of bonuses and promotions used
• VIP level and points information

3. How We Collect Information

995bet collects information in several ways:

• Directly provided: Information you give us yourself during registration, login, deposit, or when contacting us.
• Automatically: When you browse our platform, some information is collected automatically through cookies and similar technologies.
• From third parties: Some information may be received from payment service providers or identity verification agencies.

If you have any questions about how information is collected, answers to many common questions can be found in our FAQ section, or you can contact our support team directly.

4. Purpose of Using Information

The information collected is used for the following purposes:

4.1 Account Management

Your identity and contact information is used to create, manage, and secure your account. Age verification (21+) and identity verification are part of this process.

4.2 Providing Services

Your information is needed for betting, casino gaming, payment processing, and awarding bonuses. Financial information is used to ensure minimum deposit and withdrawal limits and processing.

4.3 Fraud Prevention and Security

Technical information is used to maintain platform security and detect unauthorised activity. This includes identifying multiple accounts or suspicious behaviour.

4.4 Responsible Gaming

We analyse your gaming activity information to identify unusual or concerning patterns. This is part of our responsible gaming commitment.

4.5 Customer Service

Our 24/7 live chat and email support team may access your account information to resolve your issues.

4.6 Legal Obligations

Information may be provided to comply with applicable laws and in response to lawful requests from government authorities.

5. Data Storage and Security

995bet uses industry-standard technology to protect your information:

5.1 Encryption

SSL (Secure Socket Layer) encryption is used across our entire platform. All data exchanged between your browser and our servers is encrypted. Passwords are never stored in plain form — they are stored only using strong hashing algorithms.

5.2 Server Security

Our servers operate in secure data centres with firewalls, intrusion detection systems, and regular security audits.

5.3 Data Retention Period

Your information is stored while your account remains active. Even after an account is closed, certain information may be retained for a set period to meet legal requirements and financial record obligations. After the specified period, information is securely deleted or anonymised.

5.4 Internal Access Controls

Only authorised staff may view your information for specific purposes. All access is logged and reviewed regularly.

6. Sharing Information with Third Parties

995bet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Necessary financial information is shared with the relevant service provider to process transactions through bKash, Nagad, Rocket, Upay, or bank transfer.

6.2 Technology and Service Providers

Game content providers (such as Pragmatic Play, Evolution, JILI), security services, and customer support software providers may access limited information to operate the platform. These providers work under strict confidentiality agreements.

6.3 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

6.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new party. You will be notified in advance in such situations.

7. Cookies and Tracking Technologies

995bet uses cookies and similar technologies to improve the platform experience.

7.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyse platform usage and make improvements.
• Security cookies: Used for fraud detection and account protection.

7.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8. Your Rights

You have the following rights over your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Correction

If there are any errors or inaccuracies in your information, you may request that they be corrected. Much of your information can be updated directly in your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations or financial record requirements.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted. Such requests will be considered and appropriate action will be taken.

8.5 Right to Portability

You may request your information in a machine-readable format.

To exercise these rights, contact our support team via live chat or email. We provide support in both Bengali and English.

9. Protection of Minors

All services at 995bet are strictly for individuals aged 21 or above (21+). We do not collect any information from minors, and they are not permitted to use our platform.

Age is verified at the time of registration. If an account belonging to a minor is identified, it is immediately closed and the associated information is deleted.

Detailed information on age verification and safe gaming can be found in our Responsible Gaming Guidelines.

10. Policy Changes

This Privacy Policy may be updated from time to time due to business needs, legal changes, or service improvements. For significant changes, we will notify you in advance by email or through the platform.

The effective date of the updated policy will be noted at the top of the page under "Last Updated". Continued use of the platform after a policy update indicates that you have accepted the revised policy.

You can stop using the platform before any major policy changes take effect. Our support team will help you with the process of closing your account.

11. Contact

Contact us for any questions, comments, or requests to exercise your rights regarding this privacy policy:

• Live Chat: 24 hours, 7 days a week — via the live chat button on the platform
• Email: [email protected]
• Language: Both Bengali and English are accepted

We process all requests within a reasonable time. Identity verification may be required to ensure no one else can access your information.